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County Floors Online
Merchant Policy
Customer PrivacyWe are committed to preserving the trust of our visitors in our online business practices. County Floors will never willfully sell, trade, rent, or otherwise transmit any personally identifiable information about customers to any third party. Personal information such as email addresses and the like, and any other information that is collected by County Floors, will never be shared with anyone or any other group or organization. Any and all information collected will be treated with the utmost confidentiality. We respect your privacy at all times. Customer SecurityProtecting our cusomers' confidential information is a priority for us. When you place an order online with County Floors, we collect your name, contact information, billing address and shipping addresses, credit card information, and email address, which are automatically transferred "secure socket layer" (SSL) technology. This information is encrypted and is not accessible to anyone else online. We use this information to fulfill your order and to communicate with you about it. Your order is then processed internally; no one but our order processors will have access to your information. We do not sell, trade, or rent your personal information to others. By using our Web site, you consent to the collection and use of this information by us for processing and shipping purposes only. Payment MethodsOur shopping cart system accepts payment using Visa, MasterCard, and American Express. If you prefer not to pay for your purchase by credit card, we also accept money orders and personal or corporate checks. With this method of payment, you must call in your order over the phone (518-623-9339). In addition, the check must clear with our bank before we can ship your order. All prices listed are in U.S. dollars. If items you order are out of stock or unavailable, we will notify you by phone and/or email, and your payment will not be processed. Sales TaxWe are required to collect sales tax of 7.25% on all orders being shipped to customers in New York State. This tax is calculated on the total of merchandise and any shipping/handling charges. Shipping and Handling ChargesWe can ship orders within the continental United States and Canada. Please be aware that our online checkout system calculates an estimate of shipping and handling charges for your purchase. Depending on the size of the order, distance to be shipped, and other factors, that estimated amount may be reduced or increased. We will contact you directly if there are additional shipping charges due. If the estimate is more than the total amount due for shipping, we will chargeback the difference to your credit card, or issue you a refund check. Quality GuaranteeWe are confident that our customers will find the quality of our wood floor products to be second to none. However, responsibility lies with the customer to verify the contents of the order at time of delivery. Product claims must be addressed prior to installation. Product DeliveryAs we are not the shipping company used for delivery, certain unexepected logistical occurances can unfortunately take place which are beyond either our or our customers' control. In the event of such an instance, we will make every effort to rectify the problem in the most immediate time frame. We make it our policy to inform the customer of any delays in delivery time as soon as it is made apparent to us. ReturnsAll sales are final. We encourage you to call and inquire with any questions you might have and to request samples. |
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County Floors • 3685 Main Street • Warrensburg • New York • 12885
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